Gorgias
Ecommerce helpdesk with an AI agent that resolves and upsells in support chats
Visit Gorgias (opens in a new tab)Gorgias is a customer support helpdesk made for online stores. It gathers email, chat, social media, SMS and voice conversations into one inbox and links each ticket to the shopper’s orders from platforms such as Shopify, so agents can issue refunds or edit orders without switching tools. Its AI Agent answers common questions, handles order tasks and can recommend products during a conversation.
It suits ecommerce brands, from small shops to high-volume retailers, that want support and sales in one place. Businesses outside ecommerce will get less from its store integrations.
There is no free plan, but a 7-day trial is available without payment details. Plans are priced by monthly ticket volume: Starter is $10 a month for 50 tickets (monthly billing only), Basic is $60 a month or $50 billed annually, and Pro and Advanced cost more. AI Agent interactions are billed on top, at $1 each on monthly plans.
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