Zendesk
Established helpdesk suite with AI agents billed per automated resolution
Visit Zendesk (opens in a new tab)Zendesk is a long-running customer service platform covering ticketing, email, messaging, voice and help centres. Its AI agents respond to customers across these channels and escalate to a human when needed, while Copilot features assist human agents as they work tickets. Agents can also work from iOS and Android apps.
It suits support teams of most sizes, particularly those that need many channels, detailed reporting and a large catalogue of integrations. The breadth of the product means setup and configuration take more effort than with lighter chat-first tools.
There is no free plan; a 14-day trial is offered. The entry Support Team plan costs $25 per agent per month on monthly billing, with the Suite plans adding more channels and features at higher prices. Each plan includes a small number of automated AI resolutions per agent, and further resolutions are charged individually.
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