Help Scout
Shared inbox help desk with AI drafting, summaries and pay-per-use AI answers
Visit Help Scout (opens in a new tab)Help Scout is a customer support platform built around a shared email inbox, with live chat, a knowledge base (Docs), workflows and reporting. Its AI features help agents draft and polish replies and summarise long conversations, and an optional AI Answers add-on responds to customers directly using your help content.
It suits small and mid-sized teams that want an email-first help desk that feels closer to a personal inbox than a ticketing system. iOS and Android apps let agents reply on the go, and paid plans include API access for custom integrations.
A free plan covers up to 5 users with one inbox and a limited number of contacts per month. Paid plans are priced per user: Standard is $30 a month on monthly billing (less when billed yearly), followed by Plus and Pro. Standard and Plus come with a 15-day trial, and AI Answers is billed separately at $0.75 per resolution.
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