Freshdesk
Ticketing helpdesk from Freshworks with Freddy AI for agents and customers
Visit Freshdesk (opens in a new tab)Freshdesk is a helpdesk from Freshworks that turns emails and other customer messages into tickets, with automations, SLAs, a knowledge base and reporting. Freddy AI adds an AI agent that answers customer requests from your help content, plus an optional Copilot that assists human agents with their replies.
It suits small and mid-sized support teams that want a conventional ticketing workflow with AI layered on top, and companies already using other Freshworks products. Mobile apps for iOS and Android let agents respond away from their desks.
There is no free plan; a 14-day trial gives access to the top tier. Growth starts at $23 per agent per month on monthly billing (less when billed yearly), followed by Pro and Enterprise. Each paid plan includes an allowance of AI agent sessions, with extra sessions and Copilot sold as add-ons.
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