Intercom
Customer service platform pairing a shared helpdesk with the Fin AI agent
Visit Intercom (opens in a new tab)Intercom is a customer service platform that combines a shared inbox, ticketing, a help centre and an in-product messenger for websites and apps. Its AI agent, Fin, answers customer questions from your help content and can carry out multi-step workflows, handing the conversation to a human when it cannot resolve it. An optional Copilot assistant helps human agents draft replies.
It suits software and online businesses that handle a large volume of chat-based support and want to automate a share of it while keeping one inbox for the team. Smaller teams with occasional email support may find it more than they need.
There is no free plan, but a 14-day trial is available. Seat plans start with Essential at $39 per seat per month on monthly billing (less when billed yearly), followed by Advanced and Expert. Fin is charged per resolved outcome on top of the seat price, and Copilot is a separate per-agent add-on.
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