5 alternatives

Best Intercom alternatives

Looking for a Intercom alternative? Here are 5 customer support tools worth comparing, ordered by editorial relevance. Placement is never paid for.

Compare at a glance

Tool	Pricing	From	Free plan	Platforms	Open source
Zendesk	Free trial	$25/mo	No	Web, iOS, Android, API	No
Freshdesk	Free trial	$23/mo	No	Web, iOS, Android, API	No
Tidio	Freemium	$29/mo	Yes	Web, macOS, Windows, iOS, Android, API	No
Ada	Paid	—	No	Web, API	No
Help Scout	Freemium	$30/mo	Yes	Web, iOS, Android, API	No

The alternatives

1
Zendesk
Free trial
Established helpdesk suite with AI agents billed per automated resolution
From $25/mo · Web, iOS, Android, API
View details for Zendesk Visit Zendesk (opens in a new tab)
2
Freshdesk
Free trial
Ticketing helpdesk from Freshworks with Freddy AI for agents and customers
From $23/mo · Web, iOS, Android, API
View details for Freshdesk Visit Freshdesk (opens in a new tab)
3
Tidio
Freemium
Live chat and helpdesk for small online shops, with the Lyro AI agent
From $29/mo · Free plan · Web, macOS, Windows, iOS, Android, API
View details for Tidio Visit Tidio (opens in a new tab)
4
Ada
Paid
Enterprise AI agents that resolve support requests by chat, email and voice
Web, API
View details for Ada Visit Ada (opens in a new tab)
5
Help Scout
Freemium
Shared inbox help desk with AI drafting, summaries and pay-per-use AI answers
From $30/mo · Free plan · Web, iOS, Android, API
View details for Help Scout Visit Help Scout (opens in a new tab)