Tidio
Live chat and helpdesk for small online shops, with the Lyro AI agent
Visit Tidio (opens in a new tab)Tidio is a customer service tool that brings website live chat, email and social messages into one inbox with ticketing. Lyro, its AI agent, answers common questions using your own knowledge base and passes harder conversations to a person. Flows let you build rule-based automations such as greetings or abandoned-cart messages.
It suits small businesses and e-commerce stores that want a chat widget and basic automation without a lengthy setup. Larger support organisations with complex routing needs may outgrow it.
The free plan covers a limited number of conversations each month and includes a one-off allowance of Lyro conversations. Paid plans start with Starter at $29 a month on monthly billing, and pricing scales with conversation volume. Lyro and Flows can also be bought as separate add-ons, and higher tiers add API access and larger AI quotas.
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