4 alternatives

Best Freshdesk alternatives

Looking for a Freshdesk alternative? Here are 4 customer support tools worth comparing, ordered by editorial relevance. Placement is never paid for.

Compare at a glance

Tool	Pricing	From	Free plan	Platforms	Open source
Zendesk	Free trial	$25/mo	No	Web, iOS, Android, API	No
Intercom	Free trial	$39/mo	No	Web, iOS, API	No
Help Scout	Freemium	$30/mo	Yes	Web, iOS, Android, API	No
Gorgias	Free trial	$10/mo	No	Web, iOS, Android	No

The alternatives

1
Zendesk
Free trial
Established helpdesk suite with AI agents billed per automated resolution
From $25/mo · Web, iOS, Android, API
View details for Zendesk Visit Zendesk (opens in a new tab)
2
Intercom
Free trial
Customer service platform pairing a shared helpdesk with the Fin AI agent
From $39/mo · Web, iOS, API
View details for Intercom Visit Intercom (opens in a new tab)
3
Help Scout
Freemium
Shared inbox help desk with AI drafting, summaries and pay-per-use AI answers
From $30/mo · Free plan · Web, iOS, Android, API
View details for Help Scout Visit Help Scout (opens in a new tab)
4
Gorgias
Free trial
Ecommerce helpdesk with an AI agent that resolves and upsells in support chats
From $10/mo · Web, iOS, Android
View details for Gorgias Visit Gorgias (opens in a new tab)