5 alternatives

Best Zendesk alternatives

Looking for a Zendesk alternative? Here are 5 customer support tools worth comparing, ordered by editorial relevance. Placement is never paid for.

Compare at a glance

Tool	Pricing	From	Free plan	Platforms	Open source
Intercom	Free trial	$39/mo	No	Web, iOS, API	No
Freshdesk	Free trial	$23/mo	No	Web, iOS, Android, API	No
Gorgias	Free trial	$10/mo	No	Web, iOS, Android	No
Help Scout	Freemium	$30/mo	Yes	Web, iOS, Android, API	No
Ada	Paid	—	No	Web, API	No

The alternatives

1
Intercom
Free trial
Customer service platform pairing a shared helpdesk with the Fin AI agent
From $39/mo · Web, iOS, API
View details for Intercom Visit Intercom (opens in a new tab)
2
Freshdesk
Free trial
Ticketing helpdesk from Freshworks with Freddy AI for agents and customers
From $23/mo · Web, iOS, Android, API
View details for Freshdesk Visit Freshdesk (opens in a new tab)
3
Gorgias
Free trial
Ecommerce helpdesk with an AI agent that resolves and upsells in support chats
From $10/mo · Web, iOS, Android
View details for Gorgias Visit Gorgias (opens in a new tab)
4
Help Scout
Freemium
Shared inbox help desk with AI drafting, summaries and pay-per-use AI answers
From $30/mo · Free plan · Web, iOS, Android, API
View details for Help Scout Visit Help Scout (opens in a new tab)
5
Ada
Paid
Enterprise AI agents that resolve support requests by chat, email and voice
Web, API
View details for Ada Visit Ada (opens in a new tab)